Terms of use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Action Surrey's (Thameswey Sustainable Communities Ltd (TSC Ltd)) relationship with you in relation to this website. You can find our Data Protection Policy by clicking here.

The term ‘Action Surrey (TSC Ltd)’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Thameswey Group, The Energy Centre, Poole Road, Woking, GU21 6DY. Our company registration number is 3835131 and original registered company address is 51 Eastcheap, London, EC3M 1JP. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without Action Surrey’s (TSC Ltd) prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Action Surrey (TSC Ltd) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Action Surrey (TSC Ltd). We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Action Surrey (TSC Ltd) takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Using the installer network

Action Surrey (TSC Ltd) produced and manages a Low Carbon Installers Network. The installers’ network is open to all Surrey residents but not limited to. Action Surrey (TSC Ltd) is not liable for misconduct on behalf of the installation company and the contract of work is held between the installer and customers, not Action Surrey (TSC Ltd).

Each installer that is part of our Low Carbon Installers Network has gone through due diligence checks and agreed to terms and conditions of joining the network.

The installers’ network is monitored closely by Action Surrey (TSC Ltd).

Any complaints should be taken up with the installer in the first instance. TSC Ltd does not hold any additional power over the installer other than that which is already enshrined in UK law. However, TSC Ltd can request that the installer rectifies any unsatisfactory work or face removal from the network of installers and being reported to their relevant trade bodies.

Post installation, any concerns regarding safety or the quality of the work carried out should be taken up with the installer in the first instance as they have the responsibility to hold copies of all necessary compliance certificates relating to the specific materials and processes used during installation, and will be best placed to discuss these.

TSC Ltd reserves the right to withdraw companies from its network is the Code of Conduct is breached on any account. TSC Ltd also reserves the right to inspect work carried out by the company if granted permission by the homeowner.

Action Surrey is part funded by ThamesWey Ltd, local authorities across Surrey/Surrey County Council and by referral fees from its supplier network for energy efficiency measures installed.